Overview
Throughout this website, the terms “we”, “our” and “us” refer to as Contour Built Pty Ltd.
Please ensure you read through our Terms and conditions prior to using our website to ensure you agree.
By browsing www.contourbuilt.com.au or purchasing something from us, you are agreeing to the Terms and Conditions listed here.
Any changes to this website automatically fall into these Terms and Conditions. Contour Built Pty Ltd reserve the right to change, update and replace any part of these Terms and Conditions at any given time, changes will be listed on this website.
SECTION 1 – General conditions
We reserve the right to refuse service to anyone for any reason at any time.
As the consumer/browser, you agree to not reproduce, copy, sell or resell any of items/content provided by Contour Built.
SECTION 2 – Online store terms and conditions
By agreeing to Contour Built’s Terms and Conditions, you as the consumer/browser will not use our products for any illegal/unauthorised purpose.
SECTION 3 – Accuracy, completeness and timeliness of information
We will not be held responsible if any information on this website is not complete, not accurate and not current.
Any reliance on this website material is at your own risk.
SECTION 4 – Modifications to prices and service
We may change our product prices without notice.
We reserve the right at any time to modify or discontinue any service provided by Contour Built.
SECTION 5 – Products
Certain product’s are limited edition or discontinued, therefore we can not honour any refund or exchange after the promotion has ended. Limited edition items will have their own Terms and Conditions.
We will not honour a refund or return simply because you did not like the product.
SECTION 6 – Accuracy of billing and account information
We reserve the right to refuse or cancel any order you have placed with us.
We reserve the right to limit or cancel quantities purchased wether that be per person, per household or per order. Including orders placed under the same credit card, account or to the same billing/or delivery address.
Orders placed by resellers, dealers or distributors are to be placed via email info@contourbuilt.com.au
Information provided to us for billing and shipping must be accurate, therefore it is the responsibility of the browser/consumer to provide accurate information. We will not be responsible for incorrect information.
SECTION 7 – Third party links
Any third party content or links, will not fall under these Terms and Conditions.
SECTION 8 – User comments and feedback
We reserve the right to remove any offensive, threatening, unlawful comments made to any of our socials or website.
SECTION 9 – Personal information
This can be viewed in our Privacy policy.
SECTION 10 – Prohibited uses
You are prohibited from using our content, services, products for any unlawful purpose. We reserve the right to terminate your use of our provided service.
SECTION 11 – Warranty
Contour Built products are made to the highest standard possible, however some situations cannot be avoided.
If your gear is damaged upon arrival, please contact our team on info@contourbuilt.com.au to discuss. Photographs must be provided as soon as package is opened.
If there is a fault, not caused from general wear and tear or misuse please contact our team to discuss options. If found to be defective, we will replace or repair your item. Proof of purchase must be provided and you must be the original purchaser.
If your gear is damaged due to incorrect use or general wear and tear, Contour Built will not cover your item under these circumstances.
Warranty on canopies, dog boxes, UTV trays and all other aluminium products
Contour built holds great pride in our product and services. We offer a 12 month warranty on all of our products.
All wear and tear items such as locks, gas struts, hinges, drawer slides, bearings, etc are covered by a 12 month warranty or in some cases covered by the manufacturer themselves where applicable.
Warranty will become void if signs of misuse, abuse, damage from high heat, tampering with, disassemble of our product, liquids other than water are obvious.
Powder coating or paint warranty will become void if it is evident of stone chip damage, scratch damage, misuse, washing using any other product than water, high temperature conditions are obvious.
Warranty does not cover return shipping costs. The purchaser must cover return freight or shipping costs to us for assessment or repair.
SECTION 12 – Changes to Terms and Conditions
We reserve the right to change/amend the Terms and Conditions at any given time, notice will be made on this website.
SECTION 13 – Clothing fitting tolerance
Fabric feel may vary from different colours. Some colours require more dye, colouring, settling time than others, hence different feel between colours.
Our size charts are a guideline only and may vary slightly.
Contact our team on info@contourbuilt.com.au if you have any enquiries regarding fitting.
SECTION 14 – Contact information
Any questions may be directed to info@contourbuilt.com.au
SECTION 15 – Sale pricing and promotions
Contour Built will from occasionally offer discounts and promotions. These offers are strictly subject to stock availability, once sold out, the offer will end.
Contour Built reserves the right to discontinue, apply a variation or withdraw any promotion or offer at any given time without notice.
All promotions are for in stock items only. Sales and promotions do apply to custom orders unless specifically outlined in the offer.
Each promotion or offer will have its own Terms and Conditions. Please check these prior to committing.
SECTION 15 – Site Content and images
Images found on our website are owned by Contour Built. We reserve all rights to these images.
ADDITIONAL INFORMATION
1. Warranty
- Contour built holds great price in our product and services. We offer a 12 month warranty on all of our products.
- All wear and tear items such as locks, gas struts, hinges, drawer slides, bearings, etc are covered by a 12 month warranty or in some cases covered by the manufacturer themselves where applicable.
- Warranty will become void if signs of misuse, abuse, damage from high heat, tampering with, disassemble of our product, liquids other than water are obvious.
- Powder coating or paint warranty will become void if it is evident of stone chip damage, scratch damage, misuse, washing using any other product than water, high temperature conditions are obvious.
- Warranty does not cover return shipping costs. The purchaser must cover return freight or shipping costs to us for assessment or repair.
2. Booking a Build Slot
- Upon quote acceptance, a non refundable $500 deposit is required to secure your build slot, per item. Eg: Seperate canopy and dog box, $500 deposit is required for each item, total of $1000 deposit.
- Deposit’s are strictly non-refundable. If you cancel your order, your deposit will not be refunded. Your deposit can not be applied as a credit or used on other store items. The deposit is strictly a holding fee for your build slot, for the build as per your invoice.
- Prior to paying a deposit, Contour Built will give you an estimate build slot start date. This is only a guide line and is subject to change.
- Any variations after accepting your CAD design, will incur additional costs and time to your build.
- If your build will be added to vehicle finance, we require a purchase order from your finance company and a letter from yourself (the customer) stating the quote is accepted and is to be paid from a financial institution. We will not release any items until the final amount has been paid.
- No CAD or design work will start until your deposit is paid
3. Design or CAD Work
- No design work will start until a deposit has been paid
- 2 minor revisions are included in your package, however should you require more, a case by case fee will be charged.
- All design and CAD work remains property of Contour Built Pty Ltd
4. Cost Increase
- Quotes are valid for 30 days from the date of issue
- Once a deposit has been paid and build slot confirmed, your price is valid for 12 months. Should a price increase arise, the customer has the right to cancel their order, less their $500 deposit as stated in clause 2.
5. Fitment
- Canopies and dog boxes do not included fitment. Fitment can be arranged and cost will be decided case by case.
- ATV and SXS trays do not include fitment. Fitment can be arranged and cost will be decided case by case.
- Vehicle tray fitment is included in your quote (excluding ATV and SXS trays)
- Old tub or tray removal is not included in your quote
- No electrical work is included in your quote other than tail lights (excluding ATV and SXS trays)
- Sensor relocation/wiring will be charged case by case.
- The customer must check all bolts are secure regularly and tighten as required
6. Payment and pickup Terms & Conditions
- Full payment must be made on completion of the job, not on pickup.
- All invoices are due immediately upon completion unless otherwise agreed in writing.
- Late payments will incur interest at 10% per annum (calculated daily) until the balance is paid in full.
- An administration fee of $50 may be charged on overdue accounts to cover recovery costs.
- Storage fees apply for jobs not picked up within 7 days of completion at a rate of $50 per day.
- Goods remain the property of Contour Built until payment has been received in full.
7. Freight
- Freight charges quoted at the time are only an estimate and subject to change. The customer must pay all of the freight costs.
8. Returns
- We have a strict no returns policy. Please ensure the product is right for your before purchasing.
Upon accepting the quote (paying deposit), you are accepting all of the above terms and conditions.